user info
Contact
Contact
If you need any support or if you have complaints about SURFsara's services, please contact our helpdesk.
- Telephone: 020 800 1400
- E-mail: helpdesk@surfsara.nl
Detailed contact information can be found on SURF.nl.
You can help us a lot in handling your support request or complaint by providing as much information as possible. Please accompany your request or complaint with at least:
- Your name
- Login name
- E-mail address and/or telephone number
and, depending on the problem:
- The name of the computer system involved
- The location of the jobscript
- The identification number of the batch job
Support availability and response times
Support is available Monday to Friday from 9:00 until 17:00, excluding the following Dutch national holidays: New Year's Day, Good Friday, Easter Monday, King's Day (April 27), Liberation Day (May 5), Ascension Day, Whit Monday, Christmas, Second Day of Christmas, New Year's Eve.
Questions and complaints arriving by email will be acknowledged to the sender within two working hours. As a rule you will receive a solution or an answer within 16 working hours after the receipt of acknowledgment. In case this is not feasible you will be informed about this within the time interval mentioned, together with an estimate of the time needed to answer your question or deal with your complaint.
Guarantees for the time interval to receive a response are only given for questions and complaints received at the telephone number or e-mail address. Questions and complaints received otherwise, e.g. e-mail addressed to a person, will be answered, but we do not guarantee a time interval for the response.
Please do not hesitate to contact us. We will try to handle any question, request or complaint to the best of our abilities!
Data Archive
The SURFsara Data Archive allows the user to safely archive up to petabytes of valuable research data.
EPIC-PID
Persistent identifiers (PIDs) ensure the findability of your data. SURFsara offers a PID provisioning service in cooperation with the European Persistent Identifier Consortium (EPIC).
B2SAFE
B2SAFE is a robust, secure and accessible data management service. It allows common repositories to reliably implement data management policies, even in multiple administrative domains.
Data processing - Grid
The grid is a transnational distributed infrastructure of compute clusters and storage systems. SURFsara is active as partner in various...
Data processing - Spider
Spider is a dynamic, flexible, and customizable platform locally hosted at SURF. Optimized for collaboration, it is supported by an ecosystem of tools to allow for data-intensive projects that you can start up quickly and easily.
Data Ingest
The Data Ingest Service is a service provided by SURFsara for users that want to upload a large amount of data to SURFsara and who not have the sufficient amount...
Collaboratorium
The Collaboratorium is a visualization and presentation space for science and industry. The facility is of great use for researchers that are faced with...
Visualization
Data visualization can play an important role in research, specifically in data analysis to complement other analysis methods, such as statistical analysis.
Custom Cloud Solutions
A cloud environment tailored to your needs, adapted for specific data processing work flows or other functionality.